Privacy Policy

Introduction

At Providence Insurance Group, your privacy is important to us. We know that when you visit us at pg-ins.com, you depend on us to be diligent about protecting your privacy online. We also know that you rely on us to provide products and services that meet each of your needs. To do both, we need to gather – and protect – certain information about you.

This Privacy Statement applies to all of the products, services, offered by Providence Insurance Group (“Providence”) to you.

If you have any questions about this Privacy Policy, please use the contact information at the bottom of this website.

 

What kind of information does pg-ins.com collect?

We have designed our website to capture information through automatic tracking. This allows us to see which topics interest you most. Automatic tracking information is gathered by capturing if you found our site by following a link from another, external site, as well as following your “footsteps” through pg-ins.com The route you – and other visitors – choose tells us a little something about the people who visit our site. However, no personally identifiable information is captured as a result this. We use aggregate numbers to compile statistics, monitor trends and track site usage. We also use the information to make sure our technology is compatible with yours. We’re then better able to offer products and services that match your needs.

Individualised information is not currently collected on the site but we do capture on an individual basis first, where you navigated to us from, in order to then aggregate this data to evaluate marketing efficiency.

We only collect personal information when you voluntarily submit it to us.

When you ‘Request a Quote or a Demo’ we need personal information in order to provide you with the product that you request. Depending upon the product, we may ask you for a variety of personal information. This might include, for example, your name, address, e-mail address, telephone number, gender, and birth date. Due to the nature of the insurance and services we provide we may also ask for sensitive personal information such as details of health information relating to you or your dependents.

You may choose not to provide us with any personal information. In that case, you can still access and use many portions of our websites; however, you will not be able to access and use those portions of our website that require your personal information.

How does Providence use the information it collects on me?

We use the personal information that you provide us to fulfill your requests for our products, to respond to your inquiries about offerings, and to offer you other products or services that we believe may be of interest to you in accordance with applicable data protection law. We sometimes use this information to communicate with you.

If you provide us with your e-mail and/or postal address, we will not sell, trade, rent or disclose them in any other way to third parties other than as described in this statement.

You may at any time opt out of the receipt of any marketing materials from Providence, this is located on the bottom of all emails we send to you.

We may transfer your personal information and/or sensitive personal information to Insurance carriers for product delivery, internal management and administrative purposes.

 

Overview of Purposes

Products and/or Services

We will/may collect, use, disclose and/or process your personal data for one or more of the following purposes :

(a)    Considering whether to provide you with the insurance quote or plan you applied for.

(b)    Processing your application for underwriting and insurance. This includes dealing with your application and any other application that you may make (whether now or in the future) with any carrier.

(c)    Administering and/or managing your relationship, account and/or policy with your selected carriers.

(d)    Processing and/or dealing with any claims including the settlement of claims and any necessary investigations relating to the claims, under your policy or policies.

(e)    Carrying out due diligence or other screening activities (including background checks) in accordance with legal or regulatory obligations or risk management procedures that may be required by law.

(f)    Carrying out your instructions or responding to any enquiries or request for quote by you;

(g)   Dealing in any matters relating to the services and/or products which you are entitled to under the policy which you are applying for or have applied (including the mailing of correspondence, statements, invoices, reports or notices to you, which could involve disclosure of certain personal data about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages);

(h)   Investigating fraud, misconduct, any unlawful action or omission, whether relating to your application, your claims or any other matter relating to your policy or policies.

(i)    Storing, hosting, backing up (whether for disaster recovery or otherwise) of your personal data.

(j)    Complying with applicable law in administering and managing your relationship with us;

(k)   Contacting you or communicating with you via phone/voice call, text message, email and/or postal mail for the purposes of administering and/or managing your relationship with us such as but not limited to communicating information to you related to any claims you have incurred or submitted, any additions, deletions, amendments to coverage for you and your covered family members or general queries you may have in relation to the policy in force.

(l)    Complying with or as required by any request or direction of any governmental authority; or responding to requests for information from public agencies, ministries, statutory boards or other similar authorities. For the avoidance of doubt, this means that we may/will disclose your personal data to the aforementioned parties upon their request or direction;

(m)  Conducting research, analysis and development activities (including but not limited to data analytics, surveys and/or profiling) to improve our services and facilities in order to enhance your relationship with us or for your benefit.

(collectively the “Purposes”)

As the purpose for which we may/will collect, use, disclose or process your personal data depends on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purpose at the time of obtaining your consent, unless processing of your personal data without your consent is permitted by law.

 

Website Terms of Use

In relation to your use of our Website,  we will/may collect, use, disclose and/or process your personal data for one or more of the following purposes :

(a) Managing and/or administering your use of and/or access to the Website;

(b) Managing, operating, administering and providing you the services offered on the Website;

(c) For identification and/or verification;

(d)  For contacting you on matters relating to your transactions on the Website and your requested services on the Website, and any enquiries and/or requests submitted by you through the Website or otherwise;

(e)  Social Media marketing (if you have consented to the same);

(f)  For digital and conventional marketing purposes such as sending you direct mailers and post about new products, special offers or other information which we think you may find interesting (if you have consented to the same); and/or

(g)  Any other purposes which we notify you of at the time of obtaining your consent.

(collectively the “Website Management or Transaction Purposes”)

How does Providence protect the safety and integrity of the information?

We take appropriate physical, electronic, and procedural measures to safeguard and protect your personal information. We use a variety of security measures, including encryption and authentication where required, to maintain the confidentiality of your personal information. We store your personal information on systems behind firewalls that are only accessible to a limited number of persons, each of whom is required to keep the information confidential. We also take appropriate measures to secure the transmission of sensitive personal information from your computer to our computers. When you transmit sensitive personal information to us, we enforce the use of a secure connection to our servers via Secure Socket Layer (SSL) technology between your browser and our servers.

Providence employees, carriers and contractors who have access to personal information are required to protect this information in a manner that is consistent with this Privacy Statement and may not use the information for any purpose other than to carry out the services they are performing for Providence. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Providence only collects personal information that is relevant to the purposes for which it will be used. Though we do take appropriate steps to review and update the information that we store to ensure that it is accurate, complete, and current, we also depend on you to update or correct your personal information when necessary.

To inquire about personally identifiable information that Providence has collected about you, or to correct factual errors in that information, please use the contact information on the bottom of this website.

We will put in place measures such that your personal data in our possession or under our control is destroyed and/or anonymized as soon as it is reasonable to assume that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; and (ii) retention is no longer necessary for any other legal or business purposes.

We only use the information we collect for purposes consistent with this Statement. If we propose to use your personal information for purposes beyond that explained in this Statement, we will provide appropriate notice before doing so and consent, if necessary, in accordance with applicable data protection law. We will not use your sensitive personal information for any purposes other than those described in this Privacy Statement unless we have obtained your consent or if applicable law allows

 What about the links on your site? Are they secure?

Because we don’t own or control all the sites linked from this site, we cannot guarantee they are secure; therefore, we cannot assume responsibility for all their privacy practices. If you click a link, we urge you to review the privacy policies of any of the websites you visit once you leave this site.

Enforcement and Compliance with this Privacy Statement

At Providence, we’ve worked throughout the company to comply with privacy provisions of the health insurance portability and accountability act of 1996 (HIPAA), A federal law designed to ensure the privacy of personal and health information. In addition to all federal laws, Providence also complies with all state laws and regulations. If you have any questions or concerns about this Statement, or if you think that we have used your personal information in a manner inconsistent with this Statement or with applicable data protection law, please contact us at:

PROVIDENCE INSURANCE GROUP
CORRESPONDENCE OFFICE:
4180 PROVIDENCE ROAD, SUITE 200
MARIETTA, GEORGIA 30062